Our dedicated customer support team is here to assist you with any questions or concerns you may have about your order. You can reach us via email, phone, or live chat, and we'll be happy to provide prompt assistance.

All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

Yes, you can skip deliveries up to four weeks at a time. navigate to the week you want to skip in your account and select 'Edit delivery'

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

If Changed your mind and longer want to skip a delivery ? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.

We're very sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure Yumtasty is responsible from a food waste perspective and sourcing, as we have to commit to our suppliers.

Before reaching out to us, please can you double check your meal selection for the week, by logging in to your account.

If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again. Thank you so much.

Log into your account to change your delivery day or time:
Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To update your delivery address, including your delivery instructions, please log into your account.

We are very sorry, Unfortunately, we don’t have an option for one-off orders. we are a flexible subscription service, you can skip weeks and deactivate your subscription at any time if you aren’t ready to receive a delivery every week.

Alternatively, you can change the frequency you receive your boxes, if you don't want a box every week:

Change The Frequency Of My Deliveries from you account.

Just make sure any changes are made to your order by the deadline, which is 11:59 PM five days prior to your delivery.

To check which day your delivery is scheduled for, log into your account and head to My Menu.
Your delivery driver will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

We're ever so sorry, really sorry to hear your box arrived damaged. Please contact us so we can report this and make it up to you.
If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this happening again with our delivery partners.

There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.

We do everything we can to ensure that our deliveries are not affected.

We are very sorry to hear that.

First, please can you double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right., we are very sorry.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in your weekly menu. log into your account select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.
Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages.

We're ever so sorry to hear you've received an ingredient/s that is not up to the high standards we expect.

Some of our meat products are vacuum sealed which removes oxygen from the packaging and can cause a particular smell. Allow the meat to sit for a few minutes and the smell should pass.

Please contact with us about your concerns and take pictures where necessary. We take all these cases seriously and will be sure to make it up to you.

Our standard delivery time slot is between 8AM and 9PM, so your food box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. your driver will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide.

Please get in touch with us if your delivery window has passed and you've not received an email update.

We delivery to all UK postcodes.

Yes all customers are charged a standard delivery fee. You may then see an additional charge depending on where you live and the time slot you have chosen.

If you are based in Northern Ireland, the Scottish Highlands, Jersey, Guernsey or the Isle of Man you will be charged an additional fee on top the the standard delivery charge.

Some mainland UK customers also have the option to select a more convenient morning or evening delivery slot for an extra fee.

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