Managing My Account
Managing My account
How do I select my meals?
You can select your recipes up to four weeks in advance. follow this link remove or add meals, and don't forget to save your selections.
Remember you can make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.
Can I update my email address?
Click on the My Account button below to update your email address and make sure to save your changes.
My Account
Can I opt out of marketing emails?
To opt out of marketing emails please click the unsubscribe link on the marketing email, this may take 5 days to come into effect before you totally stop receiving marketing emails.
How do I login to my Yumtasty account?
If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.
If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.
Can I reactivate my subscription?
We would love to have you back as a valued customer! to reactivate your subscription. Please log into your account and check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.
How to cancel your subscription
To cancel your subscription. Please log into your account.
If something has gone wrong with your deliveries, please chat with us.
We value you as a customer and do not want to lose you.
You will receive an email confirming your cancellation, please retain this for future reference.
Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery
Can I add meal preferences to my account?
Yes, you can select preferences in your account.
If you apply a preference to your account, you can still view the full menu and swap your meals.
Log into your account select manage to add a meal preference to your subscription, or to update your preference.
What should I do if my App is not working?
If you are having trouble with your Yumtasty App? Before you do anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.
If you're still having trouble, please chat with us - we're here to help you manage your subscription.
Can I change my first order?
You can change the meals for your first order by logging into your account, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:
Any other changes such as delivery changes or cancellations must be requested by contacting us.
Where can I view credit on my account and how do I use it?
Log into your account to check if you have any credit on your Yumtasty account:
Credit will always apply against your next full price order if it's added to your account before the deadline, which is 11:59 PM five days prior to your delivery. You can use your rewards points credit at anytime to pay towards your next order.
Is there a deadline for making any changes to my order?
All changes including skipping deliveries, changing your box type and cancelling your subscription need to be made by the deadline, which is 11:59 PM five days prior to your delivery.
This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen.
How do Yumtasty hold my personal data?
In order to enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.
In order for us to deliver the food boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.
Yumtasty takes your privacy seriously and values your privacy, for more information about how Yumtasty processes your personal data please see our privacy policy.
If you would prefer we did not have this information, you can request for it to be erased by submitting your request. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.
Can I change the number of meals or servings in my plan?
You are in complete control of the number of meals you will receive each week. We currently cater for 1, 2, 3, 4, and 5 people per week and you can select meals from each week's menu.
Don't forget if you want to make changes to your upcoming order, please do so before the deadline, which is 11:59 PM five days prior to your delivery.
Can I request for my data to be deleted?
f you’d like your data deleted, you can request for it to be erased by submitting your request. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.