Cancelling an order

UK Distance Selling Regulations

As an online retailer we are governed by the Law of UK Distance Selling Regulations. 

As we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us Yumtasty . For more information, please go to gov website  www.dti.gov.uk

Orders can be cancelled up to five full days before the delivery day. Please ensure that you have cancelled your order at least 5 days before.

What if I'm not happy with my order?

If you are unhappy with your box for a legitimate reason such as, the box was missing ingredients, the box was damaged or the box did not arrive, we will offer an appropriate refund as long as it can be shown that the box you were charged for was not supplied as it should have been.

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from Yumtasty please contact us immediately either by emailing us via the Contact Us page of the website  and asking for our Delivery service team.

If you would like to make a  suggestion, comment or recommendation regarding our food, then please visit the Contact Us page of the website. As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods or the delivery, please contact us immediately and ask for Delivery service team. We shall be happy to exchange or refund any item you feel does not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. We shall not charge you for incorrect item. We operate an open and honest policy at Yumtasty and will work to make sure we can accommodate and act on any problems or suggestions that our customer may have.

It is important to note that food is perishable products and we need to be informed of any problem with your order within two (2) business days after the delivery date to give us the best chance of successfully resolving the issue. We will, at our discretion, consider issues raised, but reserve the right to refuse a refund or replacement.

In the event of quality-related issues, we kindly request you send a digital picture of the delivered product clearly showing the problem to Contact Us indicating you full details including date of purchase and order reference number where applicable and your full name and address and contact details.

In cases of receiving damaged delivery, for this we are very sorry, we do very best to ensure safe and secure delivery, if unfortunately if you have received your delivery damaged in transit, please inform us immediately, we will offer to resend them for the next available date or offer a partial refund, we will resolve this as quickly as possible.

For non or late delivery we will we will offer to resend them for the next available date, in case if a refund is required, we will refund you, for this please allow 3-5 days for your card issuer to credit you, we usually issue the refund request within 3 days.